We hope you love your order from Bee Everything. However, if you need to return an item, our policy details your rights under the Consumer Contracts Regulations.
1. 14-Day Right to Cancel
You have the right to cancel and return your order within 14 days of receiving your goods without giving a reason.
- To exercise this right, please contact us at
alex@bee-everything.comwithin the 14-day period with your order number. - You then have a further 14 days from notifying us to dispatch the goods back to us.
2. Return Conditions & Exceptions
To be eligible for a refund, returned items must be complete, unused, and in their original packaging.
- Food & Perishables (Honey): For hygiene, health, and food safety reasons, jars of honey, comb, and edible goods are strictly non-returnable and non-refundable once dispatched, unless the item arrives damaged, defective, or incorrect.
- Handmade Crafts (Candles, Wax Melts, Homeware): Must be unburned, unused, and in their original condition.
3. Return Postage
- Customers are responsible for the cost of returning items unless the item arrived damaged, defective, or incorrect.
- We recommend using a tracked postal service (such as Royal Mail Tracked) and retaining proof of postage, as we cannot be responsible for items lost in transit.
4. Damaged, Defective, or Incorrect Items
If your parcel arrives damaged in transit or an item is defective:
- Please notify us within 48 hours of delivery at
alex@bee-everything.com. - Include your order number and clear photos of the damaged packaging and product.
- We will arrange a replacement or issue a full refund, including original postage costs.
5. Processing Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds are processed to your original payment method (card or PayPal) within 5–7 working days.